Recruitment Description/ Key Accountabilities

Qualifications and Skills

Responsibilities:

• Reinforce employee training, (GES) in the field and customer integration and sales strategies, motivate sales team through promotions;
• Map locations, neighborhoods and villages with strategic sales manager, follow sales strategy and provide feedback;
• Coordinate with employees, (GES), to create a weekly sales plan and present the weekly work plan to their supervisor;
• Coordinate with employees, (GES), to create a weekly sales plan and present the weekly work plan to their supervisor;
• Sensitize communities through meetings on behavior change and establish relationships with local leaders in sales areas;
• Perform market activations and conduct local marketing initiatives, mapping Vodacom agents;
• Assist employees (GES) with balance/float on M-Pesa and customer registration on M-Pesa;
• Review portfolio health weekly and coordinate with employees (GES) to encourage customers to finalize their kit payments;
• Coordinate voluntary kit returns and follow best practices for customer integration, comply with stock management policies;
• Meet with all Employees (GES) 2 times a month;
• Identify, recruit a Team of employees who are paid on sales commission basis (GES), and submit quality reports to supervisor;
• Knowledge and Skills

Experience & Skills:

• Minimum 2 years of customer service experience.
• Be a local resident.
• Ability to work in a team environment.
• Ability to influence and negotiate.
• Ability to work under pressure and meet deadlines;
• Ability to think critically, and solve problems;
• Proficiency in local languages.

Qualifications:

High school level or equivalent
Languages:

• Portuguese (fluent)
• English (advantage)
• Ndau,Sena (fluent)