STANDARD MINIMUM QUALIFICATIONS

Education: Complete secondary education. University degree and/or additional training in a related area are an asset. 

Experience: (4) Four or more years of progressively responsible work experience in the relative business stream with experience in general administrative work. 
Language: Oral and written fluency in Portuguese and English. Oral fluency in the local languages spoken in Cabo Delgado is an asset. 

KNOWLEDGE & SKILLS

• Proficient in the use of office equipment and computer software packages, such as Microsoft Word.  
• Knowledge of work routines and methods in order to complete processes under minimal supervision.  
• Uses tact and courtesy to give and receive information to a wide range of individuals. 
• Ability to identify data discrepancies and rectify problems requiring attention. 
• Ability to offer guidance or basic on-the-job training to more junior staff. 

KEY ACCOUNTABILITIES (not all-inclusive)

1. Assist agencies in registering as UNHAS users, providing guidance on required documentation, and facilitating vendor registration with the CO vendor team and registration with ATO/CATO for Takeflite.
2. Manage cargo requests by booking through TF, share air waybills with users, and provide proof of delivery post-flight.
3. Ensure timely sharing of manifests with Focal Points and base managers 24 hours before flights.
4. Distribute tickets to passengers and focal points 24 hours prior to flights.
5. Conduct passenger and cargo check-ins efficiently.
6. Coordinate with field focal points before each flight for security and weather clearance.
7. Collate all post-flight documentation to confirm flights have taken place and in compliance with established conditions.
8. Update and maintain relevant databases and records, ensuring that relevant information is accurate, organised, accessible to others, and supports reporting requirements.
9. Submit traffic forms to the briefing office for all departed flights.
10. Prepare fuel reports every 10 days and share them with HQ.
11. Notify take-off details (time, passengers, cargo onboard, estimated landing time) via telephone, SMS, or WhatsApp MVT group once the aircraft has departed.

             a) Update flight following sheet.

             b) Update fuel and cargo report tracking sheet.

WFP LEADERSHIP FRAMEWORK – OUR BEHAVIOUR MATTERS

• Leads by Example with Integrity

Lives WFP values and shows humanity and integrity by role modelling care for others

• Drives Results and Delivers on Commitments

Delivers on commitments and adapts readily to change

• Fosters Inclusive and Collaborative Teamwork

Is inclusive and collaborative, and contributes to a culture of learning and personal growth

• Applies Strategic Thinking

Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things

• Builds and Maintains Sustainable Partnerships

Builds and nurtures external partnerships & collaborates with partners to deliver common objectives

TERMS AND CONDITIONS

Position Title: Business Support Assistant (UNHAS)

Contract Type: Service Contract, Level 4

Number of positions: 2

Contract Duration: 12 months

Duty Station:  Pemba, Cabo Delgado

This position is open to Mozambican Nationals Only.
“Female and qualified candidates with disabilities are highly encouraged to apply”.

DEADLINE FOR APPLICATIONS

04 April 2024