Responsibilities:

The AFM will have the following responsibilities:

Field management

• Meet with field teams every morning to align plans for the day and resolve field challenges;
• Coordinate team approach to daily community surveys to maximize efficiency and productivity, and ensure teams arrive in the field on time;
• Monitor productivity and quality of service, including weekly review of operational reports; discuss individual and team performance weekly with POs and PMs; be primarily responsible for course correction if metrics are slipping;
• Keep management informed of key work plan risks (e.g., village-specific challenges, political instability, GiveDirectly rumors, reception refusals, terrain challenges during rainy seasons, etc.);
• Meet weekly with other field management members (PM, other AFMs) in order to discuss challenges on the ground and propose solutions;
• Meet with PM at least once a month to discuss any adjustments to work plans

Data collection and process improvement

• Collect surveys on average 1-2 days per week to help teams meet objectives and help identify areas for improvement;
• Vet new survey versions, including impact on field staff productivity, and recommend survey improvements if needed (e.g. potential process gaps);
• Raise ideas for continuous improvement of the beneficiary enrolment/experience process; execute process improvements and ideas raised by Programme Manager/Country Director.

Quality control

• Monitor and ensure quality control when field staff conduct surveys;
• Periodically check and review FO data collection process in the field and coach staff to correct any observed issues;
• Spend 1-2 days resolving difficult cases in the field that require special attention (hard-to-find beneficiaries, potential fraud cases).

Field Officer management and development

• Coaches FO on challenges that arise in the field.
• Provide additional case-specific input as requested by FOs (e.g. ambiguity around a potential impostor).
• Exercise judgment and escalate recurring issues or questions to the Programme Manager.
• Coach FOs who underperform and apply disciplinary action where necessary
• Encourage teamwork and improve morale through mentoring, affirmations and various management initiatives
• Spend 1-2 days per week to identify areas for improvement and professional development, particularly during staff training
• Conduct monthly performance checks with direct reports and annual performance reviews

Administration

• Ensure all allowance and expense allowances are submitted correctly and promptly
• Ensure timesheets are submitted accurately and in a timely manner
• Process leave requests so as not to conflict with work planning and operations
• Resolve requests for miscellaneous equipment
• Participate in a weekly field management forum to resolve issues and collaborate on work planning

Others

• Arrange interview logistics and conduct interviews for new CBs (after first screen from HR Manager).
• Recommend potential hires to Programme Manager for final approval.
• Provide initial training to new employees and ongoing professional development to staff
• Attend meetings with provincial, and district staff as required. Represent GiveDirectly in the field and manage day-to-day communication with local leaders
• Help the PM welcome journalists, donors, and other external parties
• Assist PM with communication and execution of new projects/pilots/technologies (e.g., software changes and updates, target recipient projects, content gathering for website and mobile app, etc.)
• Assist in responding to “crisis” events (e.g. spikes in refusal, government shutdown, coordinated fraud, etc.)
• Promote an effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team building initiatives

Qualifications

• The ideal candidate for the Associate Field Manager position should hold a Bachelor’s Degree in a relevant field
• Three to four years field experience working with vulnerable communities
• Knowledge and experience of data entry on computers and mobile devices with good typing skills
• Possess the ability to conduct and support recipient surveys and associated processes
• Fluency in English, Portuguese, Sena and Ndau
• Exceptional leadership skills with demonstrated success in motivating and developing junior staff
• Exceptional ability to solve complex operational challenges on the ground
• Alignment with GiveDirectly’s core values and commitment to advancing GD’s mission
• Positive attitude, strong work ethic, and team player mentality
  Strong interest in being the driving force behind daily fieldwork
• Demonstrated ability to work in a highly independent and self-directed manner, while communicating effectively about gaps and risks
• Strong relationship building skills and the ability to represent the organization effectively to external parties