Recruitment Description/ Key Accountabilities

Job Description

• Periodic updating of the Operations Manual, issuing of Circulars and Communications on Operational processes and their alignment with the Policies and regulations in force;
• Evaluate the branches’ current operating processes, design and propose plans for improvement/simplification;
• Forward letters received from BdM through Compliance and from the Courts through Legal to the agencies and ensure their resolution within the stipulated period;
• Instruct and monitor the implementation of recommendations contained in Forensic reports on agency fraud;
• Instruct and monitor the implementation of the auditors’ recommendations/findings and their regularization within the established deadlines;
• Manage process reengineering projects and participate in others linked to the branches’ operational processes;
• Propose and monitor the execution of optimization/rehabilitation projects for agencies under the BOP and/or minor repairs;
• Monitoring of the complaints resolution process and compliance with the SLA with the branches;
• Design, alignment and approval of the agencies’ Operational Mandates;
• Search for solutions to pending and escalating situations;
• Understand, update and apply the relevant governance procedures and compliance rules for agency activities;
  
  

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)