Vacancy
Job Description
Job Title: Branch Operations Officer
Location City / Town: Maputo
More on Maputo
Short Description/ Purpose of Job
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
Provide permanent and immediate assistance to agencies in operational matters, focusing on the continuous improvement of processes, resolution of day-to-day difficulties and concerns, ensuring monitoring and compliance with Policies and Procedures, which may be due to lack of training or non-compliance domain of processes/systems and, consequently, improve the quality and TAT of customer service, thus providing a better experience.
Recruitment Description/ Key Accountabilities
Job Description
- Periodic updating of the Operations Manual, issuing of Circulars and Communications on Operational processes and their alignment with the Policies and regulations in force;
- Evaluate the branches’ current operating processes, design and propose plans for improvement/simplification;
- Forward letters received from BdM through Compliance and from the Courts through Legal to the agencies and ensure their resolution within the stipulated period;
- Instruct and monitor the implementation of recommendations contained in Forensic reports on agency fraud;
- Instruct and monitor the implementation of the auditors’ recommendations/findings and their regularization within the established deadlines;
- Manage process reengineering projects and participate in others linked to the branches’ operational processes;
- Propose and monitor the execution of optimization/rehabilitation projects for agencies under the BOP and/or minor repairs;
- Monitoring of the complaints resolution process and compliance with the SLA with the branches;
- Design, alignment and approval of the agencies’ Operational Mandates;
- Search for solutions to pending and escalating situations;
- Understand, update and apply the relevant governance procedures and compliance rules for agency activities;
Education
National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
Date Posted: 23/02/2023
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