Vacancy
Job Description
Job Title: Customer Service Assistance
Location City / Town: Tete
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FOR VARIOUS CONSULTANT VACANCIES
Short Description/ Purpose of Job
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Customer Service Assistant to deliver exceptional performance in the conduction and delivery of retail business particularly in the Assignment Branch, through the provision of excellent service to customers in whatever they are looking for in the bank.
Recruitment Description/ Key Accountabilities
Qualifications and Skills
Job Description
– Work with the different managers and group supervisors and employees of the branch, in order to achieve excellence in customer service, through the development of activities in the branch and outside the branch doing efficient and effective management of customers
– Receive cash from customers in the compartments of boxes attending deposit and withdrawal
– Making checks deposit and clearing them
– Introduce customers to digital channels
– Working in the condition of multi-functional employee receiving processes of opening accounts, promotion of products and service ABSA
– Elaborate daily, weekly and monthly sales plans to help achieve the minimum targets required by ASC.
– Conduct/ensure fraud detection and prevention and maintain loss levels according to risk appetite
– Ensure effective KYC in opening and remediation of accounts
– Careful management of customer complaints, Court filings
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Date Posted: 10/04/2023
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