Responsibilities:

The FM will have the following responsibilities:

Field management 

• Manage weekly field team meeting with all FOs and structure it to ensure productivity
• Oversee team performance and flag to management and AFMs when there are gaps and misses in performance
• Tracking: Ensure that overall team tracking is happening
• Meet weekly with other members of field management (SM, other AFMs) in order to discuss challenges in the field and propose solutions
• Meet with SM at least once every 2 weeks to discuss any adjustments to work plans

Data collection and process improvement 

• Vet new versions of surveys, including impact on field staff productivity, and recommend survey improvements as necessary (e.g. potential process gaps)
• Raise ideas for continuous improvement of the enrolment process/recipient experience; execute process improvements and ideas raised by the Senior Manager/Country Director

Quality control 

• Through AFMs, ensure we are monitoring and ensuring quality control when the field staff conduct surveys
• Periodically directly check and review the FO data collection process in the field and coach staff to correct any issues observed
• Spend 1 day per week resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud)

Field Officer management and development 

• Coach AFMs on challenges that come up in the field. Provide additional case-specific input as requested by AFMs.
• Exercise judgment and escalate recurring issues or questions to the Senior Manager
• When needed, directly coach FOs who are underperforming and provide disciplinary measures when necessary
• Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives
• Spend 1-2 days per week shadowing staff in order to identify areas for improvement and professional development, particularly during staff training
• Conduct monthly performance check-ins with direct reports and annual performance reviews

Administration 

• Approve all allowance requests and spent allowance requests to ensure that they are happening correctly
• Ensure timesheets are accurately submitted in a timely fashion
• Process leave requests so as not to conflict with work planning and operations
• Resolve miscellaneous equipment requests
• Participate in a weekly field-management forum to solve problems and collaborate on work planning

 Other 

• Recommend potential hires to Program Manager for final approval.
• Provide initial training to newly hired FOs and on-going professional development to staff
• Participate in meetings with provincial, and district officials as necessary. Represent GiveDirectly in the field and manage daily communication with local leaders
• Assist the SM with hosting journalists, donors, and other external parties
• Assist the SM with communicating and executing new projects/pilots/technologies (e.g. software changes and upgrades, recipient targeting projects, content collection for website and mobile app, etc.)
• Assist with response to “crisis” events (e.g. refusal spikes, government shut-down, coordinated fraud, etc.)
• Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives

Qualifications

• The ideal candidate for the Field Manager role must hold a Degree in a relevant field
• Three to Four years experience in the field working with vulnerable communities
• Computer and mobile device data entry knowledge and experience with good typing skills
• Possess the ability to conduct and support recipient surveys and associated processes
• Fluency in English and Portuguese. Sena and Ndau are a plus.
• Exceptional leadership ability with demonstrated success in motivating and developing junior staff
• Exceptional ability to solve complex operational challenges in the field
• Alignment with GiveDirectly core values and commitment to advancing GD’s mission
• Positive attitude, strong work ethic, and team-player mentality
• Strong interest in being the engine of the day-to-day field work
• Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating about gaps and risks
• Strong relationship building skills and the ability to represent the organization effectively to external parties