Short Description/ Purpose of Job

Assist in the effectiveness functioning of CO hardware and software packages; performing technical functions, including assisting with the installation and repair of commercial and in-house hardware and software applications; assisting with routine repairs, application management, maintaining supplies inventory; monitoring of server traffic and performance; provision of support in backing up and restoring files, and virus prevention;

• Assist the ICT security through restriction of administrative rights to prevent the loading of unauthorized software; ensuring that desktop, laptop and server passwords and related policies are in line with established corporate standards;

• Supporting networks administration, including the establishment of offsite backup, backup logs and restoration procedures; trouble-shooting network problems and responding to user needs regarding network access;

• Assisting in providing administrative support by managing software, hardware and parts, including the maintenance of an up-to-date inventory; maintaining CO databases and providing orientation and coaching to staff; maintaining a library of ICT related reference materials; preparation of statistical reports as required.

• Assisting in securing the operation of satellite phones in use at the Country Office, providing administrative support for having them accounted for, for this keeping updated the database of equipment, training staff in their use. Timely update on services/SIMS to expire, so as to prevent interruption of operation of phones put into service. Monthly verification of condition of equipment and reporting to International Operations Manager on inventory, condition of equipment and credit available.

• Assist with an up-to-date inventory of ICT-related software and hardware.

• Assist on keeping statistics of services provided by the ICT area. • Assist the asset focal person to ensure that ATLAS records for ICT equipment are accurate

Functional Competencies:

• Managing the organization’s resources

• Developing ICT standards and applications

• Managing data, information and workflow