TOURISM

CONTRATUZ, Lda's Tourism Department is the newest, established in early 2021, considering important projects that the Company has conceived for immediate implementation, as well as the strategic alliances established with other operators in the field. Consequently, the referred Department has the mandate of ensuring an active participation of CONTRATUZ, Lda in the development of Tourism in Mozambique, through this 4 services, for which the respective presentation is worth checking below.

  Travel Booking and Management

We advise the esteemed client in the decision-making process of choosing a destination, purely based on leisure or commercial travel programme. At the same time, we advise on the choice of packages with reference to cost-benefit criterion, combining accommodation services, food, transport and activities. Furthermore, we act on intermediation of several services on the field required by our esteemed client, considering our wide network of partners strongly established in the domestic and international market. Our purpose is to support your travel programme by making your booking a simpler process and saving you precious time, while providing you with real-time information before and during it, thus transforming the travel experience into an extraordinary pleasure.

Our skilled travel management team resorts to automatization of services using cutting edge communication platforms, not only for the considerable improvement in customer service, in the flow of services that are constantly in response to the needs of our precious clients, but also to assure you unbeatable prices using our extensive chain of offers that most likely our traveller could not get on his own without tiredness and huge time spending

 

Sightseeing

We organise tours or trips of a scenic, cultural, historical, social, religious, sporting, study nature, etc., in several parts of the country and abroad, focusing on the satisfaction of the prestigious client.

We offer group and private packages, as well as customised on the needs of the client. The tours are offered in consideration to a variety of travellers’ profiles from adventurous, explorer, family, even marital, elder citizen, nature, among others.

Our itineraries are very creative, contemplating stories, legends and facts of the visited places, involving the tourist / hiker from the beginning to the end of the trip in permanent interest and discovery of facts most likely never known before. All our activities are led by highly qualified tourism professionals, able to communicate in at least two of the three international languages (Portuguese, English and French) and also, some national languages to connect you intrinsically with the local communities. Therefore, do not forget to request us when you want to know parts of or all Mozambique as your own hand, or if you want to have a moon dream experience in discovering other corners of the world.

 

Accommodation Booking

Within the scope of choosing an adequate accommodation facility to make the stay as comfortable as possible, we facilitate the election of the means of accommodation suitable with the client’s specificities. Our reservation and accommodation management services meet the requirements of both institutionalised and private visitors, whether for long or short stays, for business or leisure purposes.

We have a range of information and preferential links regarding accommodation and related activities, which allows us to recommend our prestigious clients the best offers in the market, with reference not only to comfort and convenience for the purpose of their trip, but also with regards to the price, which is certainly much more competitive than it would be if it same were self-booked. Furthermore, we ensure that reservations are made in constant communication with our prestigious client, updating to the customer on several details before the trip and during the respective stay at the chosen hotel establishment. Hence, when you have to stay in a hotel establishment, think of CONTRATUZ, Lda, because, besides the unavoidable offers, we give you the possibility to access free accommodation the more reservations you make with us, in recognition of our valued client’s loyalty.

 

Lost Baggage Recovery

In the interests of personalised customer service, we recover the belongings of our prestigious client which have gone missing. This service also includes assistance to the client in filling out the loss reporting form, as well as frequently providing information on the location of the baggage in question, once the respective claim has been lodged. Moreover, in pertinent cases, we also offer information about the physical state / conservation of the luggage. On the other hand, in the event that the lost baggage is declared unrecoverable, we take the necessary steps to ensure that our protected client is duly compensated by the responsible carrier.

Although many carriers such as airlines have a certain period of time to respond about the baggage loss of the affected traveller, due to international procedures, we ensure that such response is obtained in record time, using not only our expertise in the matter, but also our privileged network of contacts with different transport segment operators, as well as with police, migration and customs authorities. So, when you have had a lost luggage misfortune, avoid stress and loss of time, because CONTRATUZ, Lda offers you the solution you are most looking forward to.

 

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