Working in close collaboration with other operations units, programme, projects staff  and Information & Technology Management (ITM) staff in HQ for resolving complex ICT related issues and information exchange, the ICT Unit provide, coordinate, and facilitate the use of ICT and information resources for UNDP, UNV, UNCDF, UNRCO, UNDSS and UNDP Projects. The ICT Unit also provides support to UNDP and its partners digitalization efforts. As a result of COVID -19 the office has transitioned to full work from home that requires additional support from ICT Unit.  

• Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
• Support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
• Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
• Provision of inputs to preparation of results-oriented workplans.

2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
• Assistance in the installation of commercial and in-house developed software and related upgrades
• Assistance in upgrading patch and anti-virus programs on a timely basis.
• Monitoring of file server traffic, usage, and performance on a frequent and regular basis.
• Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention. 

3. Supports networks administration, focusing on achievement of the following results:

• Assistance in troubleshooting and monitoring of network problems.
• Response to user needs and questions regarding network access.
• Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.

4. Provides administrative support, focusing on achievement of the following results:

• Maintenance of an up-to-date inventory of software and hardware.
• Maintenance of a library of ICT related reference materials.
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. 
• Maintenance of the filing system ensuring safekeeping of confidential materials.
• Ensure all communication costs are paid in a timely manner to avoid disruption of services
• Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required.
• Provision of ICT support to key events.

5. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the         following results:

• Participation and assistance in the organization of training for the CO staff on ICT issues.
• Sound contributions to knowledge networks and communities of practice.