Vacancy
DESCRIPTION
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role purpose: Provide 1st level of support to the Vodacom CBM Platforms and guarantee an acceptable level of support. It is also responsible for the driving CBM Initiatives from a technology perspective
Key accountabilities and decision ownership
- Troubleshoot & investigate problems that affect an optimal transaction level.
- Facilitate the communication between different stakeholders across the platform (“end-to-end”).
- Proactively monitor the platform in order to foresee problems.
- Submit periodic reports to line manager, which include (but not limited): transactions status report, SLA, system patching, availability and incidents.
- Administer and/or conduct change requests/projects.
Core competencies, knowledge and experience
- GSM knowledge
- SQL Database knowledge
- UNIX Operating Systems Knowledge
- Basic IP Networking Skills
- Project Management
Must have technical / professional qualifications
- Degree in Computer Science or similar.
- Any IT related certification will be valuable
Key performance indicators
- CBM Platforms performance reports;
- Delivery of major projects;
- Implement security mechanisms to strength the system reliability;
- Customer Care Tickets SLA.
Date Posted: 12/01/2023
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